Hotel Quality Management Research Paper Example | Topics and Well Written Essays - 750 words

Hotel Quality Management - Research Paper ExampleCustomers who request for a room commute spend several minutes before they are reallocated another room. This has proven to be ineffective to customers and hotel departments. other(a) room services such as newspaper delivery and baggage storage also control improvements. Most of the offsetes that take place in the hotel are done manually, and there is minimal use of technology. Guests concord to call for transit at the check-out time since there are no prior arrangements or contracts with transport companies. These activities and processes compromise the quality of services offered by the hotel, and may drive away some customers. Automating the report and check-out process would greatly improve the hotel services. A quality system empowers workers at several levels in the hotel in redact to establish guest service expectations and device the best way to meet or exceed these expectations. An online check-in system would prove ef fective in providing quality system. This would help customers moderate booking processes via the internet and agnise payments online. Currently, the hotel uses a manual identification process, which involves checking identification documents. A computerized check-in process would enable hotel attendants verify the identity of customers automatically. Online services can also conduct room changes before they check-in to the hotel. Room change processes comm all consume a lot of time before the new room is prepared. Conducting these requests before the guests check-in would maintain the amount of time spent. The check-out process is also conducted manually by checking the identification of the customer and retrieving customer modification information manually. Guests have to line up at the summit desk to clear from the hotel. A computerized system would change the confirmation process, and guests could check-out of their room without lining up at the front desk. Guests are pr esented with their bill at the front desk, which increases the amount of time spent. An efficient system would enable guests receive their bills before leaving their rooms. The hotel does not conduct a customer satisfaction survey about their services. Collecting customer feedback would enable the hotel improve unalike areas of their services, which did not please the customers. A guest email service would facilitate the collection of customer feedback and see the hotel management to process the collected data. The core of quality management is to steer the duty towards an improved performance. It has deuce-ace main components, which include quality assurance, quality control, and quality improvement. Consistent quality is achieved by not only improving the condition of services, but also by improving the processes (Jones and Lockwood, 2004). This involves eliminating or minimizing defects present at the business processes and type of services offered. Customer and investor sati sfaction are directly linked to the quality of services provided in the hotel. A hotel quality system would reduce competition from other hotels with the help of benchmarking. The hotel would have a tool of measuring the degree of customer needs and expectations through the customer feedback system. The hotel would then match these expectations and needs against the perceived quality. Automating the